Privacy Notice
BACKGROUND:
I understand that your privacy is important to you and that you care about how your personal data is used. I respect and value the privacy of all of my clients and will only collect and use personal data in ways that are described here, and in a way that is consistent with my obligations and your rights under the law.
1.
Information About Me
Alison Briggs
Sole Trader
Address: C/o Cohub Ltd, The Old Printworks, 1 Commercial Road, Eastbourne, East Sussex, BN21 3XQ.
Email address: alisonbriggscounselling@gmail.com
Telephone number: 07761 615915
I am registered with the Information Commisioners Office (ICO)
2.
What Does This Notice Cover?
This Privacy Information explains how I use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
3.
What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that I use is set out in Part 5, below.
4.
What Are My Rights?
Under the GDPR, you have the following rights, which I will always work to uphold:
a)
The right to be informed about my collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact me to find out more or to ask any questions using the details in Part 11.
b)
The right to access the personal data I hold about you. Part 10 will tell you how to do this.
c)
The right to have your personal data rectified if any of your personal data held by me is inaccurate or incomplete. Please contact me using the details in Part 11 to find out more.
d)
The right to be forgotten, i.e. the right to ask me to delete or otherwise dispose of any of your personal data that I have. Please contact me using the details in Part 11 to find out more.
e)
The right to restrict (i.e. prevent) the processing of your personal data.
f)
The right to object to me using your personal data for a particular purpose or purposes.
g)
The right to data portability. This means that, if you have provided personal data to me directly, I am using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask me for a copy of that personal data to re-use with another service or business in many cases.
h)
Rights relating to automated decision-making and profiling. I do not use your personal data in this way
i)
For more information about my use of your personal data or exercising your rights as outlined above, please contact me using the details provided in Part 11.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about my use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
5.
What Personal Data Do You Collect?
I may collect some or all of the following personal data (this may vary according to your relationship with me):
•
Name;
•
Date of birth;
•
Gender;
•
Address;
•
Email address;
•
Telephone number;
•
Payment information;
•
Emergency contact details;
•
GP contact details;
•
Health information that you choose to share with me;
I also keep brief notes of our counselling sessions.
6.
How Do You Use My Personal Data?
Under the GDPR, I must always have a lawful basis for using personal data. This may be because the data is necessary for my performance of a contract with you, because you have consented to my use of your personal data, or because it is in my legitimate business interests to use it. Your personal data may be used for one of the following purposes:
•
Supplying my services to you. Your personal details are required in order for me to enter into a contract with you.
•
Personalising and tailoring my services for you.
•
Communicating with you. This may include responding to emails or calls from you.
You will not be sent any unlawful marketing or spam.
7.
How Long Will You Keep My Personal Data?
I will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following period:
•
Your personal data including notes from counselling sessions will be kept securely for a maximum of 7 years from the end of your final counselling session. This is in accordance with my insurance policy held with Balens Limited.
8.
How and Where Do You Store or Transfer My Personal Data?
I will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR. Any identifiable information I have about you will be stored in locked filing cabinets where your identity is kept separately from your counselling notes, and / or on a secure database affiliated with BACP (British Association of Counselling and Psychotherapy), BACPAC (please see www.bac-pac.co.uk for more information.
9.
Do You Share My Personal Data?
I will not share any of your personal data with any third parties for any purposes, other than the exceptional circumstances listed below.
In some limited circumstances, I may be legally required to share certain personal data, which might include yours, if I am involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
As per our counselling agreement if I feel that you or someone else is at risk of serious harm, I may have to tell someone else, for example your GP. I would involve you in that discussion if at all possible.
10.
How Can I Access My Personal Data?
If you want to know what personal data I have about you, you can ask me for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover my administrative costs in responding.
I will respond to your subject access request within 30 days and, in any case, not more than one month of receiving it. Normally, I aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date I receive your request. You will be kept fully informed of my progress.
11.
How Do I Contact You?
To contact me about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Alison Briggs):
Email address: alisonbriggscounselling@gmail.com
Telephone number: 07761 615915
Postal Address: c/o Cohub, The Old Printworks, 1 Commercial Road, Eastbourne, BN21 3XQ.
12.
Changes to this Privacy Notice
I may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if I change my business in a way that affects personal data protection.
Any changes will be made available on my website www.alisonbriggscounselling.co.uk
